Customer satisfaction is very important to us at Old Mutual International Ireland Limited but if you do have cause to complain about the service you receive from us, we have procedures to make sure your complaint is dealt with fairly.
How can you complain?
It’s simple to make a complaint to us in writing or over the phone. If you write to us, please include as much detail as possible about what happened to enable us to understand your complaint and investigate it thoroughly. If you are happy for us to call you, please also provide a contact telephone number.
We aim to acknowledge receipt of your complaint within five working days of receiving your complaint, and will inform you of the individual that will be dealing with the complaint. We will endeavor to resolve your complaint within forty business days.
You can write to our complaints team at the below address:
Old Mutual International Ireland Limited
King Edward Bay House
King Edward Road
Isle of Man
Telephone: +353 (0)1479 3900.
What if you are not satisfied with the outcome?
If the complaint isn’t resolved satisfactorily, or within the 40 business day time period, then you can contact the Financial Services Ombudsman’s Bureau using the contact details below.
Please note, that where Old Mutual International Life Ireland Limited has responded to the complaint there is a 15 business day time limit for you to refer the complaint to the Financial Services Ombudsman’s Bureau.
Financial Services Ombudsman's Bureau
Lo Call: 1890 88 20 90
Tel: 00353 1 6620899
Fax: 00 353 1 6620890