Privacy and cookie policy

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Protecting your privacy

To prevent and detect fraud we may share your data with other organisations, including the relevant police authorities, and check and/or file your data with fraud prevention agencies and databases.

Privacy policy

Last updated February 2013

This privacy & cookie policy explains what we do with data relating to you and applies to the use of websites which are under the control of the relevant company shown on the Legal and regulatory section.

We take your privacy seriously and we will only use your personal data in line with the provisions of data protection legislation.

By submitting any personal details to our websites or by email, you consent to our processing of data in accordance with this Privacy and Cookie Policy. If you do not accept this Privacy and Cookie Policy you should not submit any personal data. By not submitting data you may not be able to enter or use all of the features on our websites.

Use of personal information

Contact and other details you supply as part of a registration process will be used by us to authenticate your identity, deal with your enquiries and requests and to provide you with our services. Sometimes we may provide your data, by electronic or other means, to:

  • Other companies within the Old Mutual International and Old Mutual Plc group of companies, if we regard this as necessary to service your policy.
  • Third parties to verify your identity, in line with anti-money laundering or other requirements. This may involve carrying out checks with credit reference databases.
  • Third parties who perform tasks for us to help us service your plan. These third parties may be based in countries outside the European Economic Area which may not have equivalent data protection laws. However we will ensure that third parties agree to treat your data with the same level of protection as if we were dealing with it.
  • Third parties where required by law, court order or regulation.
  • Organisations, including the police, fraud prevention agencies for the purposes of preventing and detecting fraud.

If we are given false or inaccurate information or we suspect fraud, we will record this.

To prevent and detect fraud we may share your data with other organisations, including the police, and check and/or file your data with fraud prevention agencies and databases. If we are given false or inaccurate information and we suspect fraud, we will record this.

Your data may be made available to third parties where required by law, court order or regulation.

Old Mutual International and the Old Mutual Group of companies may use your data for assessment and statistical analysis purposes.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Our websites may automatically collect information from your computer using cookies which provide us with limited personal information. We will use this data primarily for the following purposes:

  • security
  • enhance and personalise aspects of our service
  • show that you have read any relevant legal information
  • analyse how our site is used

The tables below explain all the cookies we use and why. This Privacy and Cookie Policy supports more than one Old Mutual International website. The list below shows the websites included in this privacy policy. Please see the relevant table for the website you are visiting:

Old Mutual International’s public website:

Cookie Name Purpose
Google Analytics _utma
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Adviser check advisor_verification This cookie remembers the choice made by a user when entering the adviser section of the site. The cookie only stores the fact that a user has identified themselves as an adviser and means that they will not see the question on future visits to the site.
CMS ASPSESSIONIDCCBBSRDS & ASPSESSIONIDSAABRRQD The content management system (CMS) that is used to update the content on the site uses cookies to record whether users are logged into that system. Only users who can update content will have this cookie placed on their machine. No personal data is stored.

Wealth Interactive extranet (for registered users – Singapore only):

Cookie Name Purpose
These cookies are used to store a string of random numbers and letters which identify a particular visit to our website; enabling the web page to work as you need it to. The cookies are automatically deleted when you close your browser or the web application.

Old Mutual International Ireland client extranet:

Cookie Name Purpose
Session ID g_conExtranetIdCookie
These cookies enable us to run your session based on the user settings you select.

Old Mutual International Client Centre:

Cookie Name Purpose
Session ID Lang
These cookies enable us to run your session based on the user settings you select.

Most web browsers allow control of most cookies through the browser settings. If at any time you wish to withdraw your consent for cookie usage then please delete the cookies generated by our websites from your browser. Note that deleting any of these cookies may result in you not being able to enter or use all of the features of our websites.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Google privacy & analytics opt-out

View an overview of privacy at Google. To opt out of being tracked by Google Analytics across all websites visit

YouTube cookies

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

Search engines

The search engines on our websites are designed to be as powerful and easy to use as the popular search engine Google. The search is made possible on some of our websites by a piece of hardware (a search ‘appliance’) supplied by Google that is plugged into our server and continuously indexes the content on our site. All search requests are handled by the appliance and no personal information is passed on to any third party, including Google.

Content posted by you

If you post any personal information to any of our public forums/blogs, this information may be made immediately available to other users throughout the world who may use it to send you unsolicited communications. If you post any content in breach of our site’s terms of use we may inform any Internet provider and law enforcement agencies about the content and your behaviour.

Legal and contact information

The registered and head office of Old Mutual International Isle of Man Limited is:
King Edward Bay House,
King Edward Road,
Isle of Man, IM99 1NU
British Isles

The registered office of Old Mutual International Ireland dac is:
Arthur Cox Building,
Earlsfort Terrace,
Dublin 2,

You have a right to access the personal data held about you. To obtain a copy of the personal information we hold about you, please write to us at the relevant address above.

We will use all reasonable efforts to answer any questions or resolve any concerns regarding your privacy promptly.

Financial Adviser Verification

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