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As part of our ongoing commitment to provide our customers with secure, reliable access to our online services, we will shortly be implementing a number of security improvements to Wealth Interactive.
What will change?
When you sign into the Wealth Interactive site from 23 November, you will be prompted to update your profile by creating a new password, and setting up your unique security questions. In the meantime, please sign in as normal.
Please note that there is no change to the use of ‘two factor authentication’ for Singapore Users when signing in.
If you have requested access from your Financial Adviser and haven’t received a registration email from Old Mutual, in the first instance, please check your junk or spam mail folder, as your email may have moved it automatically.
If you still haven’t received your registration email, please contact us.
Simply click on the “Continue with the registration” link embedded in the email and you will be taken to our registration pages. Follow the steps provided and if you need any more help, please refer to this User Guide.
Registration links in emails are valid for 90 days. After 90 days, the link will expire and a new link would need to be requested. To do so, please contact us.
If your registration link is less than 90 days old and is still showing as expired, this may be an issue with your browser. To resolve this, please try clearing your browser cache, restarting your browser and try again. Please select ‘help’ on your browser for more information on how to do this.
If the problem still persists then please contact us.
Simply click on “forgot username”, enter your email address and your username will be sent to you if you have a unique email address. For more information, please follow the steps in the User Guide.
If you cannot remember your password, click on “forgot password” and you will be presented with your “Security Questions”. Please answer this and you will then be able to create a new password. For more information, please follow the steps in the User Guide.
To unlock your account or if you have forgotten your password, you can select the “forgot password” link on the sign in screen. You will then be given 3 attempts to answer your security question. If you exceed the three attempts, for your protection, your online account will be locked. To unlock your account, please contact us.
Once you have signed in, please go to the “My Profile” page to edit your details. Please refer to the User Guide for more information.
If you are a Singapore user you are required to use a passcode to sign into our web pages. Upon entering your username and password, you will be sent a passcode directly to your registered mobile phone number. Simply enter this passcode and you will be signed into your account. This passcode is for one time use only and will expire after 100 seconds.
If the passcode code has expired or you have not received one, please request another passcode by clicking on the ’generate new passcode‘ link on the web page. This will then trigger a new passcode to be sent to you.
The sign in pages are compatible with the below browsers. If your browser doesn’t work, please use one of the below:
Internet Explorer 8, 9, 10 & 11
If this FAQ has not answered the query you have, then please contact us.
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