I have entered my password incorrectly or forgotten my password and now my account is locked, what do I do?


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FAQ

Question:

I have entered my password incorrectly or forgotten my password and now my account is locked, what do I do?

Answer:

If you cannot remember your password, click on “forgot password” and you will be presented with your “Security Questions”. Please answer this and you will then be able to create a new password. For more information, please follow the steps in the User Guide.

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